Red Casino Privacy Policy

What kind of data do we collect?

We collect two types of data. Personal data – information allowing to identify the user:

• Registration data (name, email, date of birth, address, phone, ID); 
• Documents (ID for verification);
• Payment details (cards, bank accounts);
• Voluntarily provided data (correspondence, chat, games);
• Device data (IP, geolocation, MAC address, browser fingerprint);
• Phone records (support, security);
• Information from social networks (when registering via Facebook, etc.);
• Testimonials and recommendations (when registering via Facebook, etc.);
• Reviews and testimonials (with your consent);
• Data from third parties (credit history, fraud checks).

Non-personal data – anonymized information:

• Technical data (OS, browser, screen resolution, language);
• Game statistics (bets, deposits, bonuses, session duration);
• Connection data (VPN usage, suspicious programs);
• Analytics (activity, errors, clicks, visit time);
• Anonymized data (for advertising and research).

If anonymized data can be linked to personal data, it is considered personal.

Personal data processing terms and conditions

We process your data on the following grounds:

• Performance of contract and statutory obligations (to provide services under the user agreement, to comply with licenses, AML/KYC and other laws);
• Legitimate interests. Data processing is permissible when necessary for administrative purposes and business reorganization, identification of responsible gaming issues, security and fraud prevention, regulatory compliance, development of loyalty programs, interaction with auditors and consultants;
• Consent. In certain cases, we request your consent to data processing, which can be withdrawn in writing at any time;
• Special categories of data. Information on race/ethnicity may be processed to: prevent illegal activities, combat fraud, protect the economic well-being of users (control of responsible gaming). Data will be disclosed to the competent authorities when required by law.

How do we use the data we collect?

We use your personal data for:

• Registering and managing your account;
• Providing services (betting, payments);
• Informing about updates and promotions;
• Marketing and targeted advertising;
• Publishing user reviews;
• Analytics and service improvements;
• Customer support and request handling;
• Personalizing services to your preferences;
• Ensuring responsible gaming;
• Identifying and authenticating access;
• Preventing fraud, and identifying and authenticating access to services.

Marketing

We and our partners may use your personal data (name, address, email, phone number) to send you promotional materials about our services and partner offers. This may be done via email, SMS, mail or phone calls. You can opt out of promotional mailings by contacting support. However, service notifications (updates and changes in services) will continue to come. Push notifications about new features and promotions can be disabled in the settings of your device.

Who do we share information with?

We disclose your personal data only in the circumstances described below and to the minimum extent necessary. Data recipients:

• White Label Brands and their service providers;
• Group companies and affiliates;
• Contractors and service providers (cloud storage, marketing, identity verification, antifraud);
• Credit bureaus;
• Payment systems and banks;
• Organizers of offline events and tournaments;
• Hotels and airlines (for events and promotions);
• Auditors and consultants;
• Authorities, law enforcement and regulators;
• Potential customers.

Data transfer purposes:

• Information storage (e.g., in cloud services);
• Business operations (payment processing, authentication, auditing);
• Analytics and research;
• Targeted advertising (in accordance with marketing policies);
• Protection of rights and safety (fraud prevention, compliance with laws).

We disclose information only as necessary and in accordance with this Privacy Policy.

Data transfer

We may transfer your personal data outside the EU, where the level of protection may vary. We use contractual obligations and other security measures to protect your information.

Tracking technologies

We use cookies and similar technologies to analyze user behavior, improve services and personalize content. Third parties may also use such technologies on our platforms.

Third party services

Our services may contain links to third party resources. Their privacy policies are not governed by us – please read their terms and conditions before using them.

Data retention

Your data is stored for as long as your account is active, and longer if required by law or to protect legitimate interests. We only disclose information when necessary and in accordance with this Privacy Policy.

Your rights

You may at any time request: access to your personal data, rectification or deletion, restriction of processing, and retrieval of data in machine-readable format. Please note: these rights are not absolute and may be limited by legal requirements. We may also correct or delete inaccurate data ourselves in accordance with internal policies. For any queries, please contact support via the support section.

Protecting your data

We use physical and technological security measures to prevent unauthorized access:

• Secure network infrastructure;
• Encryption of transmitted data;
• Authentication and access control systems;
• Regular internal and external audits.

Despite all measures taken, we cannot guarantee absolute protection against abuse and are not responsible for the actions of third parties who gain unauthorized access.

Changes to privacy policy

We may update this policy. Please check this page regularly. Significant changes will be notified via the service or to your email. Changes will take effect 7 days after notification. Continued use of the service after the update date constitutes acceptance of the new terms.

Contact

For questions about data processing, please contact:

• Via the form on the website;
• By post: 135, High Street, Sliema SLM 1549, Malta (8 Northumberland Avenue, London WC2N 5BY, UK);
• By email: [email protected];
• Via the form: edpo.com/uk-gdpr-data-request.

Cookie policy

When you use our services, we and third parties use cookies and similar technologies to collect data about your device and behavior. This helps us improve our services, analyze statistics and show relevant advertising. What are cookies? Small text files that remember your settings and preferences, making it easier for you to interact with the site. Types of cookies:

• Mandatory – necessary for the operation of the site;
• Functional – stores your choices (language, settings);
• Analytical – collects data for statistics and service improvement;
• Advertising – used to display personalized advertising;
• Social media – “Share” buttons.

Cookies may be permanent or temporary and may be placed either by us or by third parties.

Third Party Services

Our services may contain links to third party sites/applications. Their privacy policies are beyond our control – check their terms and conditions before using them. We are not responsible for third party resources.

Data storage

Your data is stored for as long as your account is active and longer if required by law (KYC, AML) or for our legitimate interests.

Your rights

You can request access, rectification, erasure or restriction of the processing of your data by writing to [email protected]. These rights may be limited by legal requirements.

Data security

We use standard security measures: encryption, access controls, audits. However, we cannot guarantee absolute protection against hacking.

Policy changes

We may update the policy. Significant changes will be communicated through the service or to your email. Continued use of the service means acceptance of the new terms.