Terms & Conditions Red Casino

Basic requirements for platform players

To use the company’s services, the client must be at least 18 years old, according to UK legislation. To start playing, the client must complete the registration process, which requires providing necessary personal data such as name, address, email, and a valid phone number. Only one account is allowed to be used for accessing services, ensuring that all players are on equal terms. It is prohibited to transfer a personal account to third parties. If a third party is detected or multiple accounts are created, the Red Casino team reserves the right to block all existing accounts for an indefinite period without providing a reason for the suspension.

Deposits and disbursements

The minimum bet on events for UK players starts at £0.10, but it may vary depending on the game chosen by the client. The maximum win amounts to £90,000 per bet, excluding the initial stake, as well as £90,000 per calendar month, where the sum of all bets is taken into account.

If a match is cancelled before the event begins, the bet is automatically voided, and the funds are returned to the client’s account. In the event that a match is interrupted or stopped, only completed markets are settled, such as the first half score and others.

For users from the UK, there are no additional fees on deposits or withdrawals, except for possible bank charges. It is worth noting that winnings are not taxed, as the client is responsible for declaring income to HMRC if required.

Customer safety and certain prohibitions of Red Casino UK

Red Casino has several prohibitions that users must comply with:

• It is forbidden to use hacked accounts or a friend’s account, to collude with other players, or to use AI programs;
• To initiate chargebacks, which may result in account suspension;
• A ban on using VPN or third-party programs that hide the player’s location;
• Any use of scripts, bot programs, or automated systems to deceive the platform is strictly prohibited;
• Rudeness in chat, racist remarks, or threats towards other players are punishable by account suspension on the platform.

In the event that a user has not used the platform’s services for more than 12 months, Red Casino charges a fee if there is a remaining balance on the account.

Responsible Gambling

The company takes every effort to ensure that the platform provides responsible gaming among players. For this purpose, Red Casino provides various tools, such as setting limits on deposits or bets per transaction, self-exclusion tool. To temporarily or permanently block an account on the platform, all you need to do is to contact [email protected].

Red Casino technical glitches and errors

In the event of system failures or betting errors, the following actions will be taken:

• All bets may be invalidated;
• In case the gaming process was interrupted due to technical problems, the funds will be automatically returned to the account;
• If the user has received a payout from the platform by mistake, the company reserves the right to withdraw these funds, even if they have been utilised.

Privacy and intellectual property

All content available on the Red Casino platform is copyrighted and owned by Aspire Global or its partners. The user is allowed to use text, logos and other elements for educational purposes only. It is forbidden to copy, distribute or use the materials for your purposes without the permission of the copyright holders. Players’ data is processed by the current Privacy Policy and will not contravene UK law.

Chat and behaviour of players

There are certain chat prohibitions for all users of the platform:

• It is forbidden to insult other players or platform staff;
• Advertise outside sites;
• Discuss fraudulent schemes or collude with other players.

If something from the list above is violated, the team has the right to block the violators, as well as to cancel all bets made without explaining the reason for the blocking.

Red Casino Bonuses and Promotions

Each available bonus on the Red Casino platform has certain wagering conditions, such as a wagering requirement or an expiry date from the moment of activation. Red Casino has the right to withdraw a bonus if a player is suspected of suspicious behaviour such as multi-bagging or arbitrage.

All winnings from bonuses are credited proportionally if the player wagered with both his own money and bonus money.

Controversial situations

In the event of a dispute between the user and the company, complaints can be submitted to the support service via email at [email protected]. The maximum period for reviewing a complaint is up to 14 calendar days from the date the complaint is submitted. A response from Red Casino will be provided to the player with justification of its position.

If the dispute is not resolved, the player has the full right to contact [email protected], where the complaint review period is up to 30 days. Alternatively, the player may contact the Malta Gaming Authority (MGA) through the forum on the regulator’s official website. The final option for resolving disputes is legal proceedings, which may take place in the courts of Malta. It is worth noting that all legal costs are borne by the losing party.

Red Casino Player Liability

A player who uses the company’s services must strictly comply with the following actions:

• Independently monitor and control all activities on the account, such as regularly checking the transaction history and preventing unauthorised access by third parties;
• It is prohibited to share personal data with third parties, as well as to use a VPN or Proxy to bypass geo-blocking;
• It is required to respond promptly to verification requests, where a response must be provided within 72 hours from the moment of notification.

Force majeure circumstances

Red Casino reserves the right to disclaim responsibility for the following situations:

• The occurrence of technical problems, such as power outages or internet disconnections, on the player’s side;
• Malfunctions experienced by the player’s internet provider;
• Errors in payment systems, such as Visa, MasterCard, and others;
• External factors, such as changes in legislation, actions of regulators, or natural disasters in the user’s place of residence;
• Loss of access to the account;
• Delays in payouts;
• Cancellation of bets in the event of technical failures.

Special conditions for live games on the Red Casino platform

The “Live Casino” section is subject to additional rules that may differ from standard gambling services:

• Betting limits. Minimum and maximum bet amounts are set individually at each table and may change without prior notice — for example, a minimum of £1 for live roulette and £5 for VIP-level blackjack, and so on;
• Technical failures. In the event of connection loss or video stream errors on the platform, the dealer has the right to cancel the last bets of the current game session. If the game is interrupted, all user bets are returned to their balances;
• Prohibition of delayed exploitation. It is forbidden to use video stream delay to analyse outcomes before placing a bet, as this may lead to the cancellation of winnings and account suspension.

Refund Policy

A refund on the Red Casino platform can be issued only in three cases:

• If the system mistakenly debited funds twice for a single deposit, the refund will be processed within 24 hours after the request;
• In the event of withdrawal failures, when the money does not reach the user’s account, but is not reflected in the account balance. After log verification, technical support may issue a refund;
• If the player’s account was hacked, and bets were placed without their involvement. To prove this and receive a refund, it is required to provide IP logs and card details.

A refund is not possible for a player if the bet is lost, except in cases of technical failures. A refund is also not possible for bonus funds that have not been wagered.

Language and jurisdictions

The current Red Casino Terms and Conditions are the English version, as translations into other languages may contain inaccuracies. All disputes are resolved on the basis of the English version of the rules. Claims by players are brought in the courts of Malta and the applicable law for the resolution of the dispute is the law of Malta, which includes the licence requirements of the MGA.

Change of limits and conditions

Red Casino reserves the right to do the following without prior notice:

• Adjust limits where there may be a reduction in the maximum roulette bet, for example, from £10,000 to £5,000;
• Introduce new rules for individual games, such as changing bonus wagering percentages and others;
• Restrict access to games for users from certain countries in the event of a change in the laws of the user’s country of residence.